Do I need an ID?
Yes, we do require identification. Please note that your security is a top priority at Perch and your ID will never be shared with anyone else.
How do I pay?
Payment can be made via payment link or EFT. EFT can only be made or accepted 3 days prior to guests arrival date.
Is there an emergency number?
Our contact number is +(27) 73 778-8916 if there is an emergency you will need to inform ground floor security and they will get in touch with us.
What should I bring?
Perch supplies every apartment with shampoo, conditioner and soap. You will also be given towels, bed sheets and toilet paper.
What happens if I need to cancel or change my booking?
Cancellations or changes can be made 48 hours prior to your arrival date, during peak season cancellations or changes can be made 7 days prior to arrival free of charge and subject to availability.
What time is check in and check out?
Our check in time is at 3pm and check out time is at 10am.
Check-in is self service and contactless. You will be given a smart key or lockbox details, depending on which property you are checking into.
Pease note that early or late check outs must be arranged prior to arrival date.
Is housekeeping available?
All of our apartments are self service. However, if you are interested in daily housekeeping it can be provided for a small additional charge. If your stay is over a week a linen change of R100 will apply.
Do you have security at the property?
We have 24/7 security at all of our properties.
Do you provide wifi?
Every apartment is equipped with uncapped wifi proudly provided by Bunny Digital.
Can I host a party or event?
We have a strict no party and events policy. Visitors are refrained from all of our properties. Our apartments are monitored and any actions found to breach these rules will result in your booking being cancelled without a refund.
Do you allow pets?
Unfortunately only guests accompanied by service animals are allowed to bring pets, but this needs to be communicated and confirmed in advance.
Can Perch cancel my booking?
Perch reserves the right to revoke/refuse any booking, at any time, before or during the stay, which may be seen as unsuitable for the property.
FOR HOSTS
What is the lead time before I can start with Perch
We can start as soon as the client signs the mandate and hands over the keys, where physical key exchange is required.
What would you need from me to get started?
A signed copy of the mandate, your ID, and proof of address.
Is the agreement month-to-month?
The agreement can be cancelled with 20 days written notice.
Which areas do you cover?
We cover different parts of Cape Town’s City Bowl, CBD, and Atlantic Seaboards, expanding to areas such as George and Plettenberg Bay – exclusive to Signatura apartments.
Can you manage multiple units of mine?
Yes, absolutely!
Which platforms will you be advertising the apartment on?
All major booking platforms, such as Airbnb, booking.com, Expedia, etc.
How will it be managed if items go missing from the apartment when it is being rented? Will these costs be covered?
We encourage you to insure your contents. However, an effort will be made to recover missing item(s) from the guest. Some channels (such as Airbnb and booking.com) also offer additional insurance.
Where can I find your fee structure?
We are also completely transparent with our fee structure and provide an all-inclusive pricing model, allowing you to plan precisely and grow your monthly income within a clearly defined and dependable budget.
If I want to use my apartment, how will this impact on fee structure?
You may use the apartment anytime you require. We will block the dates and the management fee is based on revenue, so if you request the apartment, say for a month, for personal use, the management fee will not apply.
Do the fees only apply when there is a rental? I.e., no rental no fee?
The fee is based on the gross rental amount collected for the month. If there were no bookings, there would be no fee.
Looking for more info?
Give us a call and our Perch team will gladly assist!
